Technical Product and Program Management

COMCAST CORPORATION (Remote)

Director of Software Technologies - Technical Product Owner / Program Management

Jan 2022 - Feb 2024

Technology leader with a track record of leading strategic initiatives, cross-functional collaboration, and high-impact project delivery within Comcast's $9.3 billion commercial product portfolio, spanning business mobile, government contracts, UI/UX platforms, FCC mandates, and cybersecurity applications. Skilled at integrating AI/ML capabilities into UI/UX solutions to enhance customer engagement through intelligent automation. Experienced in coordinating complex global roadmaps, aligning diverse teams, and driving strategic objectives within dynamic environments. Strong proficiency in stakeholder communication, executive presentations, and technical integration with engineering teams to achieve business goals.

• Managed a complex portfolio, prioritizing 200+ quarterly features, driving technical reviews with engineering teams, and aligning backlog priorities with stakeholder goals and strategic objectives.
• Served as liaison among sales, service, marketing, and engineering teams, translating business needs into detailed technical requirements.
• Optimized customer experience for Comcast Business by enhancing AI-powered chatbot and UI/UX interactions, reducing support ticket volume by 15%.
• Delivered successful launches for Comcast Business Mobile, serving over 500,000 users, and managed on-time, within-budget deployment of cybersecurity products, including SecurityEdge and MDR.
• Provided executive-level presentations and secured funding approvals through data-driven insights.
• Drove process improvements to enhance organization, efficiency, and transparency by implementing a consolidated JIRA intake system, optimizing roadmap communication, and improving backlog visibility.
• Mentored junior project managers to foster a collaborative, growth-oriented team environment.

COMCAST CORPORATION (Remote)

Director - Technical Product Management

Jun 2018 - Jan 2022

Served as Technical Product Owner in customer engagement, elevating the digital experience through web applications, self-service tools, Xfinity Assistant chatbot, and AI-driven algorithms. Successfully collaborated with stakeholders, UX, marketing, sales, and engineering to translate high-level requirements into precise technical specs. Expertly represented the technical team to senior leadership and customers, showcasing a deep understanding of product design and implementation.

• Managed technical delivery for Comcast’s digital experience portfolio, supporting over 30 million customers and 30,000 employees by developing technical features, user stories, and prioritizing the backlog based on business value.
• Served as the primary contact for new features, defect resolutions, and critical technical requests, ensuring stakeholder engagement, escalating support issues, and collaborating to resolve technical challenges.
• Identified stakeholders, established roadmaps, and developed strategies to drive product direction, influencing team decisions and delivering robust solutions for exceptional customer experiences.
• Drove organization-wide process improvements by implementing a consolidated JIRA intake system and integrating a robust SharePoint workspace with Power Platform, automating intake and status updates to enhance team collaboration, visibility, and operational efficiency.

COMCAST CORPORATION, Philadelphia, PA

Director of Quality Delivery

Sep 2015 - Jun 2018

• Reduced X1 On Demand error rates by 51% in nine months through data-driven initiatives.
• Developed and executed strategic improvement plans, fostering cross-functional team collaboration and removing blockers.
• Reported status and risks to senior leadership with clear, actionable updates to align on technical and strategic goals.
• Led a 12-member team to enhance customer experience using social media insights and feedback, significantly improving service quality.
• Introduced innovative solutions to drive product quality and elevate user experience.

COMCAST CORPORATION, Philadelphia, PA

Principal Engineer

Jun 2008 - Sep 2015

• Led development of a VOD content platform, reducing capacity and storage needs by 28%.
• Defined product roadmaps, aligning requirements and risks with business goals.
• Managed cross-functional teams to deliver high-quality VOD solutions with partners like NBCU and HBO.
• Streamlined architecture decisions, reducing technical debt and meeting cost and timeline targets.
• Oversaw Agile planning and capacity management for a 35-member engineering team.